1. How To Modify My User Name Or Password?
You can not change your user name. However, you can change your password in your data after signing in.
Step 1: Please click the member information after login to the member center
Step 2: Click "Change Password" and fill in your new password in the appropriate location
2. What If I Forgot My Username Or Password?
If you have forgotten your username, you will need to contact our Customer Service Department, and we may do a security check with you regarding your account information.
If you have forgotten your password, you can just click "Forgot Password" to reset your password. You will need to type your email address, security question and answer. Once you have verified, your password will be sent to your e-mail address.
3. How Do I Edit My Personal Information?
After you log into your account, you can edit your personal information on the "Member Information" page.
4. Forget How To Do Security Issues?
If you have forgotten your security question, you will need to contact our Customer Service Department, and we may then do a security check with you regarding your account information.
5. When I Use My Password When Landing Error?
Please check that you have entered your password correctly. The password must be at least 6 digits in Arabic numerals and English letters, and the password is case-sensitive. If you still can not solve the problem, please contact our 24-hour customer service directly.
Q9WIN is officially licensed in the
Philippines and regulated by
Philippine Amusement and Gaming Corporation.